Privacy Policy

1. Introduction

Welcome to AI Learning Hub ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://ailearninghub.org and use our educational services.

By accessing or using our services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Register for courses or training programs
• Fill out inquiry or contact forms
• Subscribe to our newsletter
• Communicate with us via email or phone
• Participate in surveys or provide feedback

This personal information may include:

• Full name (first and last name)
• Email address
• Phone number
• Mailing address
• Educational background and qualifications
• Professional information and employment details
• Course preferences and interests
• Payment information (processed securely through third-party payment processors)

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

• IP address and geographical location
• Browser type and version
• Operating system
• Device identifiers
• Pages visited and time spent on pages
• Referring website addresses
• Date and time of visits
• Clickstream data

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities. Cookies are small data files stored on your device that help us improve our services and your experience. We use the following types of cookies:

• Essential Cookies: Necessary for the website to function properly
• Performance Cookies: Help us understand how visitors interact with our website
• Functionality Cookies: Remember your preferences and settings
• Marketing Cookies: Track your online activity to deliver relevant advertisements

You can control cookie preferences through your browser settings, though disabling certain cookies may affect website functionality.

3. How We Use Your Information

We use the collected information for various purposes, including:

• Processing course enrollments and managing student accounts
• Providing educational services and delivering course materials
• Communicating with you about courses, schedules, and updates
• Responding to inquiries and providing customer support
• Sending marketing communications about new courses and programs (with your consent)
• Processing payments and preventing fraudulent transactions
• Improving our website, services, and user experience
• Conducting research and analysis to enhance our educational offerings
• Complying with legal obligations and protecting our legal rights
• Monitoring and analyzing website usage and trends
• Personalizing your experience and delivering relevant content

4. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA) and United Kingdom, we process your personal data based on the following legal grounds:

• Consent: You have given explicit consent for specific processing purposes
• Contract Performance: Processing is necessary to fulfill our contractual obligations to provide educational services
• Legal Obligations: We must process data to comply with legal requirements
• Legitimate Interests: Processing is necessary for our legitimate business interests, provided these don't override your rights and freedoms

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

5.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our website, conducting business, and providing services. These include:

• Payment processors and financial institutions
• Cloud hosting and storage providers
• Email service providers and marketing platforms
• Analytics and data analysis services
• Customer relationship management (CRM) systems
• Learning management system (LMS) providers

These service providers are contractually obligated to protect your information and use it only for specified purposes.

5.2 Legal Requirements

We may disclose your information when required by law or in response to:

• Court orders, subpoenas, or legal processes
• Requests from law enforcement or government agencies
• Protection of our rights, property, or safety
• Prevention of fraud or illegal activities
• Enforcement of our terms and conditions

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change and provide options regarding your information.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest using industry-standard protocols (SSL/TLS)
• Secure servers and firewalls
• Regular security assessments and vulnerability testing
• Access controls and authentication procedures
• Employee training on data protection and privacy
• Regular backups and disaster recovery procedures

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but continuously work to maintain the highest security standards.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors determining retention periods include:

• The nature of our relationship and whether you remain an active student
• Legal, regulatory, accounting, or reporting requirements
• The existence of ongoing inquiries or disputes
• Our legitimate business interests

When information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.

8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

8.1 Access and Portability

You have the right to request access to the personal information we hold about you and receive a copy in a structured, commonly used format.

8.2 Correction

You may request correction of inaccurate or incomplete personal information.

8.3 Deletion

You may request deletion of your personal information, subject to certain exceptions such as legal obligations or legitimate business needs.

8.4 Restriction of Processing

You may request that we restrict processing of your personal information in certain circumstances.

8.5 Objection

You have the right to object to processing of your personal information based on legitimate interests or for direct marketing purposes.

8.6 Withdrawal of Consent

Where processing is based on consent, you may withdraw consent at any time without affecting the lawfulness of prior processing.

8.7 Marketing Communications

You can opt out of receiving marketing communications by:

• Clicking the "unsubscribe" link in our emails
• Contacting us directly at the information provided below
• Updating your communication preferences in your account settings

To exercise any of these rights, please contact us using the information provided in Section 13.

9. International Data Transfers

AI Learning Hub is located in the United Kingdom at 4 Robertson Walk, New Lucasfurt RG27 8PG. If you are accessing our services from outside the UK, your information may be transferred to, stored, and processed in the UK or other countries where our service providers operate.

We ensure that international data transfers comply with applicable data protection laws through appropriate safeguards such as:

• Standard contractual clauses approved by relevant authorities
• Adequacy decisions recognizing equivalent data protection standards
• Other legally approved transfer mechanisms

10. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected information from a child under 16 without parental consent, we will take steps to delete such information promptly.

If you believe we have collected information from a child under 16, please contact us immediately.

11. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

This Privacy Policy applies only to information collected by AI Learning Hub.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending an email notification to registered users
• Displaying a prominent notice on our website

Your continued use of our services after such modifications constitutes acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

14. Supervisory Authority

If you are located in the EEA or UK and believe we have not adequately addressed your concerns, you have the right to lodge a complaint with your local data protection supervisory authority:

UK Information Commissioner's Office (ICO)
Website: https://ico.org.uk
Telephone: 0303 123 1113

15. Additional Information for California Residents

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to request deletion of personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us using the information provided above.