Refund Policy

1. Introduction

AI Learning Hub is committed to providing high-quality educational services and ensuring student satisfaction. This Refund Policy outlines the conditions under which students may be eligible for refunds, the procedures for requesting refunds, and the timeframes within which refund requests must be submitted.

This Refund Policy applies to all courses, training programs, and educational services offered by AI Learning Hub. By enrolling in our courses, you acknowledge that you have read, understood, and agree to this Refund Policy.

This policy should be read in conjunction with our Terms and Conditions and Privacy Policy.

2. Cooling-Off Period

2.1 14-Day Right of Withdrawal

In accordance with UK consumer protection regulations, students have the right to cancel their enrollment and receive a full refund within 14 calendar days of the date of course purchase or enrollment, whichever is later. This cooling-off period applies to all courses regardless of type or duration.

2.2 Conditions During Cooling-Off Period

To be eligible for a full refund during the cooling-off period:

• You must submit your cancellation request within 14 calendar days of enrollment
• If you have accessed course materials or attended sessions during this period, you expressly waive your right to the cooling-off period refund
• The cancellation request must be submitted in writing via email or through our designated cancellation form
• Refunds will be processed within 14 working days of receiving your cancellation request

2.3 Exceptions to Cooling-Off Period

The 14-day cooling-off period does not apply if:

• You have expressly consented to begin the course immediately and acknowledged waiving your withdrawal right
• You have accessed digital course materials, downloaded content, or viewed recorded sessions
• You have attended any live instructor-led sessions or workshops
• The course has been fully completed within the 14-day period

3. Course-Specific Refund Policies

3.1 Instructor-Led Courses

For scheduled, instructor-led courses with fixed start and end dates:

Before Course Start Date

• More than 30 days before start: 100% refund minus £50 administrative fee
• 15-30 days before start: 75% refund
• 8-14 days before start: 50% refund
• 7 days or less before start: 25% refund
• After course has commenced: No refund unless exceptional circumstances apply (see Section 5)

Transfer Option

Instead of requesting a refund, students may transfer their enrollment to a future session of the same course or a different course of equal or lesser value. Transfer requests must be made:

• At least 7 days before the course start date
• Subject to availability in the alternative course
• One-time transfer only; subsequent changes are not permitted
• Transfer to a more expensive course requires payment of the difference

3.2 Self-Paced Online Courses

For self-paced courses with immediate access to all materials:

• Within 7 days of purchase with no content accessed: 100% refund minus £30 administrative fee
• Within 7 days with less than 25% content accessed: 50% refund
• After 7 days or more than 25% content accessed: No refund

3.3 Intensive Bootcamps and Workshops

For short-duration intensive programs (1-5 days):

• More than 21 days before start: 100% refund minus £75 administrative fee
• 14-21 days before start: 50% refund
• Less than 14 days before start: No refund
• After program has commenced: No refund

3.4 Bundled Courses and Program Packages

For enrollment in multiple courses or comprehensive programs:

• Refund eligibility is determined based on the furthest along course in the bundle
• Partial refunds may be issued for unused portions of bundles
• Individual courses within bundles cannot be refunded separately once the bundle access period has begun
• Special promotional pricing may affect refund calculations

4. Non-Refundable Items and Services

The following items and services are non-refundable under any circumstances:

4.1 Digital Materials

• Downloadable course materials, ebooks, or software once accessed or downloaded
• Digital certificates and credentials that have been issued
• Recorded video content that has been viewed
• Code repositories or project templates that have been accessed

4.2 Third-Party Services

• External certification exam fees paid to third-party organizations
• Software licenses or subscriptions provided through partners
• Cloud computing credits or platform access fees
• Physical materials or equipment shipped to students

4.3 Additional Services

• One-on-one tutoring or mentoring sessions that have occurred
• Career counseling or resume review services rendered
• Portfolio review and feedback services completed
• Job placement assistance services initiated

5. Exceptional Circumstances

5.1 Medical and Emergency Situations

We recognize that unexpected circumstances may prevent course completion. Students facing serious medical conditions, family emergencies, or other compelling situations may request special consideration beyond standard refund timelines.

Requests based on exceptional circumstances must include:

• Written explanation of the circumstances
• Supporting documentation (medical certificates, legal documents, etc.)
• Submission within 30 days of the event or diagnosis
• Contact information for verification if necessary

Each case is evaluated individually. We may offer:

• Full or partial refund
• Course deferral to a future date without penalty
• Extended access period to complete the course
• Alternative arrangements based on circumstances

5.2 Technical Issues

If persistent technical problems on our end prevent access to course materials and we cannot resolve them within a reasonable timeframe, students may be eligible for:

• Full refund if issues occur within the first 30% of course duration
• Partial refund proportional to inaccessible content
• Course extension at no additional charge
• Transfer to an alternative course format

5.3 Course Cancellation by AI Learning Hub

If we cancel a course due to insufficient enrollment, instructor unavailability, or other reasons:

• Students receive a full 100% refund with no administrative fees
• Refunds are processed within 10 working days
• Alternative: Credit toward any other course with a 10% bonus value
• Students are notified at least 7 days before the scheduled start date when possible

6. Refund Request Procedures

6.1 How to Request a Refund

To request a refund, students must:

1. Submit a written refund request via email to [email protected]
2. Include the following information:
   • Full name and email address used for enrollment
   • Course name and enrollment date
   • Order or transaction number
   • Reason for refund request
   • Supporting documentation if applicable
3. Alternatively, complete our online refund request form available on our website

6.2 Review Process

Upon receiving a refund request:

• We will acknowledge receipt within 2 working days
• Requests are reviewed within 5-7 working days
• We may contact you for additional information or clarification
• You will receive a written decision with explanation
• If approved, refunds are processed according to timelines in Section 6.3

6.3 Refund Processing Times

Approved refunds are processed as follows:

• Credit/Debit Card: 7-14 working days from approval
• Bank Transfer: 5-10 working days from approval
• PayPal: 3-5 working days from approval
• Other Payment Methods: Up to 21 working days

Actual receipt time depends on your financial institution's processing procedures.

6.4 Refund Method

Refunds are issued using the original payment method whenever possible. If the original payment method is no longer available:

• We will contact you to arrange an alternative refund method
• Bank transfer may be used with your authorization
• Additional verification may be required for security purposes

7. Course Access After Refund

Once a refund is approved and processed:

• Your access to all course materials will be immediately revoked
• You must delete any downloaded materials from your devices
• Any certificates or credentials earned become invalid
• You may not retain or use any proprietary course content
• Forum posts and community contributions may remain visible but will be disassociated from your account

8. Partial Course Completion

For students who have completed a portion of a course before requesting cancellation:

8.1 Prorated Refunds

In certain circumstances, we may offer prorated refunds based on:

• Percentage of course content accessed or completed
• Number of sessions attended versus total sessions
• Time elapsed in the course duration
• Value of services already received

8.2 No Refund Threshold

No refunds are available once students have:

• Completed more than 50% of course content
• Attended more than 50% of scheduled sessions
• Received a course completion certificate
• Passed beyond the designated refund eligibility period

9. Payment Plan Considerations

9.1 Installment Payment Arrangements

For students enrolled under payment plans:

• Refunds are calculated based on payments already made
• Future installments are cancelled upon refund approval
• Administrative fees may be deducted from refunded amounts
• Outstanding balances for services received remain due

9.2 Promotional Discounts

If you enrolled using promotional discounts or scholarship awards:

• Refunds are based on the actual amount paid, not original price
• Promotional credits or vouchers are non-refundable
• Scholarship awards cannot be refunded but may be reallocated

10. Disputes and Appeals

10.1 Refund Denial Appeals

If your refund request is denied and you believe the decision was incorrect:

1. Submit a written appeal within 14 days of receiving the denial
2. Provide additional information or documentation supporting your case
3. Appeals are reviewed by a senior administrator not involved in the initial decision
4. Final decisions are made within 14 working days of appeal submission

10.2 External Dispute Resolution

If you remain unsatisfied after the appeals process, you may:

• Contact relevant consumer protection authorities in the UK
• Seek advice from Citizens Advice Bureau
• File a complaint with Trading Standards
• Pursue resolution through small claims court if appropriate

11. Chargebacks and Payment Disputes

If you dispute a charge with your payment provider or initiate a chargeback without first contacting us:

• Your account access will be immediately suspended pending investigation
• We reserve the right to pursue the dispute through the payment provider's process
• Repeated or fraudulent chargebacks may result in permanent account closure
• You may be responsible for chargeback fees and associated costs
• We encourage resolution directly with us before initiating chargebacks

12. Company Rights and Limitations

12.1 Right to Modify Policy

AI Learning Hub reserves the right to modify this Refund Policy at any time. Changes will:

• Be posted on our website with an updated "Last Updated" date
• Not affect enrollments made before the policy change
• Be communicated to active students via email
• Take effect 30 days after posting unless otherwise specified

12.2 Discretionary Exceptions

While this policy provides standard guidelines, we reserve the right to make exceptions on a case-by-case basis considering:

• Unique individual circumstances
• Long-term customer relationships
• Good faith efforts to resolve issues
• Equitable considerations

12.3 Anti-Abuse Provisions

To prevent abuse of our refund policy:

• Students with patterns of repeated enrollments and refunds may be restricted
• We monitor for fraudulent activity and content theft
• Accounts suspected of policy abuse will be investigated
• We may refuse service to individuals who repeatedly violate policies

13. Contact Information for Refunds

For refund inquiries, requests, or questions about this policy:

14. Additional Terms

14.1 Currency

All refunds are processed in the original currency of payment. Exchange rate fluctuations between payment and refund dates may affect the actual amount received.

14.2 Tax Implications

Students are responsible for understanding any tax implications of refunds in their jurisdiction. We do not provide tax advice.

14.3 Record Keeping

We maintain records of all refund requests and decisions for a minimum of 7 years in compliance with UK regulations.

14.4 Language

This Refund Policy is provided in English. Any translations are for convenience only, and the English version shall prevail in case of discrepancies.

15. Acknowledgment

By enrolling in any AI Learning Hub course or service, you acknowledge that you have read, understood, and agree to this Refund Policy. This policy forms part of our agreement with you and should be read alongside our Terms and Conditions.

If you have questions about this policy or specific circumstances that may affect your refund eligibility, please contact us before enrolling.